Team Members: Individual
My Contribution: Competitor Analysis, High Fidelity Prototyping, Interaction Design, UI Design
Design Methods: Semi Structured Interviews, Usability Testing
Healthqik is a startup based in San Jose, California with a vision to bring healthcare online in India, thereby simplifying communication between patients and doctors.
I have worked on this project as User Experience Designer since early days of its foundation in 2016 and carried out all stages of the product design cycle.
Online healthcare applications is a new product domain in India. 2-3 very famous applications are making it big in the market but present a typical enterprise application interface and a 90s user experience.
Taking the usual approach with any project, I began exploring the scope of the project from the founders in order to lay out the design constraints.
It was necessary to carry out a competitor anaylsis at this stage in order to understand how current leaders in this domain are solving the problem. Analysis was done on healthcare applications in India and The US to get a broader perspective on different modules of such systems like dashboard, analytics, calendar, staff/patient profiles etc. This also helped to surface current pain points users face while using such applications.
PATIENT SEARCH FUNCTIONALITY
From our initial prototypes, we carried out usaibility testing with 3 doctors. For this test, we gave them 6 specific tasks on the prototypes and mapped Success Rate and Error Rate while they performed the tasks. Sucess Rate was measured by the number of tasks successful out of the total number of tasks. Error rate was measured by the number of errors users made while carrying out the tasks that were given to them.
|Task No.||User 1 Result||User 2 Result||User 3 Result|
In total, 18(3x6) attempts were observed to perform the tasks. Of those attempts, 10 were successful and 4 were partially successful. Successful tasks were given one point and partial success was given half a point as users achieved the tasks with alternative methods.
(( 10 + 4 x 0.5)/18)*100 = 66.67%
While performing usability tests on desired tasks, more insights into improving the interfaces surfaced which then helped to improved the system even more.