I wanted to take a broader look at the problem space and dig deeper into customers' pain points and expectations. So I conducted 10 customer interviews in order to understand their behavior and product usage. I also made sure I checked in with customer agents for feedback.
How can we improve the experience and help customers keep their sites up to date in a meaningful manner?
Results showed we needed to add affordances to let users know if "Update All" would update all themes and plugins or only plugins.
Initial idea to show "Ignore", "Udpate" contextual to user selection was ambiguous to a few users. So we iterated to showing those actions in disabled states when no plugin was selected.
Check out an interactive prototype here .